FAQ

Check-in time is from 1:00 pm. Check-out time is until 12.00 pm. As an exclusive advantage for booking through our official website, we offer you the possibility of checking out until 3 pm at no additional cost.

You may request a late check out at the Reception, with a significant discount on our current rate.

Whenever you tell us what your preference is, we will take note and try to attend to it.

Yes, it is essential that you indicate that you need this type of room assigned in your reservation remarks.

Smoking is not allowed in any of our rooms or in the rest of the facilities, following the regulations in force in Spain.

Indeed. For this option you should contact our Reception or Reservations department directly.

We have a Restaurant and Cafeteria, we start with Breakfast from 07.00 to 10.30 am and conclude with dinners, until 23.30 pm.

We adapt to your special needs as long as you request it in advance, such as take away services, picnics, cold dinners… Ask us.

Hotel Chamartín The One has several meeting rooms, from 60 to 400 square metres, totalling 1500 square metres, to host events for up to 1200 people.

Also, discover our unique venues and locations, such as our Rooftop, ideal for any type of filming, video clips, spots and other film productions. Ask our Events Department.

Internet access for guests is free at the Chamartín The One hotel.

Yes, we have a Luggage Storage service. Ask at our Reception

No, we do not accept pets, except guide dogs.

The hotel is located just a short walk from Chamartín underground station.

Yes, our location is privileged, just a few steps away from Paseo de la Castellana, right next to the “Chamartín” train station, allowing easy commuter train travel, just 7 minutes from Sol and 10 minutes from the T4 terminal of Madrid Barajas Adolfo Suarez airport.

Underground L10, L1

Bus No. 5 to Sol

We provide you with the GPS coordinates

Can 40º 28′ 18.8760″ n

Lon 003º 40′ 57.9316″ w